FAQs
FAQ page
helpdesk@vivaahsangam.in REGISTRATION
- How to register?
- Login to www.vivaahsangam.in
You can choose to register either as a free member or as a paid member.
- Free registration
- Provide name, age, gender, e-mail ID.
- Click on Register link and you will have to enter on a couple of pages the details of the person intending to get married.
- After you submit your information, your profile will be automatically created and you shall be given a 'Matrimony ID' generated for future references and login purposes.
- Paid registration
- Provide name, age, gender, e-mail ID.
- Click on Register link and you will have to enter details of the person intending to get married.
- Choose package for the required period.
- Click on Join Now link and you will find a page on which you could enter the details of the person intending to get married.
- You shall have a 'Matrimony ID' generated for further references and login purposes.
- What is profile validation?
- All the profiles are validated before inclusion in the database. Express Validation of profile will take just 1 Hour Turn Around Time. Our support team meticulously validates each and every profile carefully on specific criterion before it is added to our database. E-mail will be sent to you once the profile is validated and added.
- On what criteria is a profile validated?
- Almost every word counts. We categorically ignore profiles that are submitted by underage persons, and profiles that contain abusive content. We reject profiles that contain invalid data such as added for fun/looking for friendship/not related to marriage. We try and maintain the highest quality in the database we serve to ensure only members who are serious about marriage make use of the service.
- Single registration - multiple domains
- Can I fill a single form and get registered in all the regional sites?
- Just fill in a single registration form and you will appear across all VivaahSangam domains. You can also search and contact prospects from other domains.
- Can I register on behalf of someone else?
- Yes, you can register on behalf of someone else.
- Can I register for my sister/brother and myself with the same Matrimony ID?
- A Matrimony ID identifies each person uniquely. Please register separate profiles for you and your sibling for individual partner searches.
- Can I register for my friend, relative or sibling?
- Yes! In fact we have a large number of profiles being registered by parents, siblings, relatives, etc.
- Can I register profiles for my sibling and myself with the same e-mail ID?
- Yes, you can! In a single language domain, a maximum of two profiles (one male and one female) can have the same e-mail ID.
- Profile description - what to enter?
What should I enter in the profile description field? - Your profile description is where you reveal yourself - your personality, your likes and dislikes, your educational and family background, career and personal interests, and expectations about your partner. Try to give a clear self-description and a complete picture of what you expect. A good description will always fetch instant responses. Look at the sample profiles below, which are clear, brief and have all the important details in a well-organised manner.
- Can I view sample profiles?
- I am a friendly, fun-loving person. I have a pleasing personality. I hold a bachelors degree in Dental Surgery. I am working as an associate doctor in a private clinic for the past 3 years in Chennai. My hobbies are listening to music (any kind of music, whichever is soothing) and travelling.
We have an open-minded, religious family. Father is a retired Asst. Engineer from U.P state government and mother is a simple, loving and caring housewife. I have two brothers, both elder and married. The first is an Engineer in Indian Air Force and the second is employed in a reputed glass factory.
My ideal partner will be someone who is intelligent, caring, broad-minded and has a good sense of humour. I believe that love, trust, understanding and commitment are the four pillars of any relation and this is what I am looking for in my partner.
- What all information from my profile will be displayed to other members?
- Free members can view only some of your details. They cannot view your mobile number, horoscope, etc. Paid members can view all your details.
- Can I use the same e-mail ID for multiple registrations?
- Yes. You can create a maximum of two profiles using the same e-mail ID.
- What is Mobile Number Verification?
- VivaahSangam is the world's only site to display 100% verified mobile numbers. So, unless you verify your mobile number, you cannot use our service. The verification process is done free of cost. Only paid members can view your mobile number and you will also get to know the members who have viewed your mobile number.
- How to verify your mobile number?
- Login to your account. In the My Home page, click on Edit link in the top navigation bar. In the Edit page, under Contact Details, click on Verify link to verify your mobile number.
Steps to verify your mobile number:
Call +91-87003 66647 from the number you have provided on our site
Enter your PIN and the mobile verification process is complete.
- How to hide mobile number?
- Login to your account. In the My Home page, click on Edit Profile section. Under Edit Contact Details, click on edit mobile number link. In the mobile verification page, click on Hide Mobile Number link to hide your mobile number.
- Who viewed my mobile number?
- Login to your account. In the My Home page, under Views, click on the link "members who viewed my mobile number."
- How do I create a complete profile?
- A quick careful glance of the following topics will help you to include photos, horoscope, voice profile, references, etc. to make your profile complete.
- Photos
- How many photos can I add?
- You can add up to ten photos to your profile.
Photo must be a .gif, .jpg format, no larger than 10MB.
- How to upload photos?
- Login using your Matrimony ID/E-mail ID and Password.
Click on the Edit Profile section.
Click on the Add Photo link under Edit My Profile heading.
In the Add Photo page, click on the Browse button.
Select your photo in jpg/gif format and click Upload Photo.
Upload photo by importing them from your Facebook account.
Crop your photo as required to show the image appropriately.
- How to crop the picture?
- Move the cursor and select the image of your face within the square as much as you wish.
Add a caption to the photo. It can have a maximum of 100 characters with spaces.
- What are the other ways to add photos?
- E-mail your photo to photo@VivaahSangam.in indicating your Matrimony ID and Password.
Post your photo to any of our offices across the world with your Matrimony ID and Password.
We will upload your photo to your profile free of cost.
- What is photo validation process?
- Every photo posted on our website involves a manual screening. The turnaround time for validation is 1 hour.
Only after the photo is validated it will be available for all members to see.
- How do I protect my photo?
- This is an exclusive feature available only to paid members.
You can protect your photo with a Password and only those members with whom you share your Password can view your photo. - Note: If you forget your Password, you can set a new Password but you cannot retrieve the old one.
- How do I unprotect my photo?
- This is an exclusive feature available only to paid members. Click on the Edit Profile section.
Click on the Edit Photo link under Enhance My Profile heading.
In the Edit Photo page, click on the Unprotect Photo section.
Click on the Unprotect Photo button to display your photo to all.
- How to delete photos
- Login using your Matrimony ID/E-mail ID and Password.
Click on the Edit Profile section.
Click on the Edit Photo link under Enhance My Profile heading.
In the Edit Photo page, below the photo you want to delete is a delete link. Click on the delete link to delete the photo.
- What is photo security?
- This is a feature by which each photo will have a VivaahSangam watermark image.
This helps to protect the photo and hence the photo cannot be copied or tampered with.
- What is request photo?
- This feature helps you to send a request to a member to add his/her photo if he/she has not added one.
- Horoscopes
- How to add a horoscope?
- Login using your Matrimony ID/E-mail ID and Password.
Click on the Edit Profile section.
Click on the Add Horoscope link under Enhance My Profile heading.
Fill up the form to generate your horoscope online or upload your horoscope if you already have a horoscope.
If you're uploading a horoscope make sure the horoscope is in JPG/GIF format. Your horoscope will be validated before it is added to your profile.
If you're generating a horoscope online, please wait for a few minutes as your horoscope will be generated and displayed in a new window. Please make sure you're popup blocker is turned off.
- Generate a horoscope
- Login using your Matrimony/e-mail ID and Password.
Click on Add Horoscope link in My Tools section.
Click on Generate Horoscope link.
It will take one minute to generate your horoscope online by completing the form that is provided to you.
You can generate your horoscope online for free in nine different languages (English, Tamil, Telugu, Kannada, Malayalam, Gujarati, Marathi, Hindi, and Bengali) and four formats.
- What are the other ways to add horoscopes?
- E-mail your horoscope to horoscope@VivaahSangam.in with your Matrimony ID and Password.
Post your horoscope to any of our offices across the world with your Matrimony ID and Password.
We will upload your horoscope to your profile free of cost.
- What is horoscope validation?
- Every horoscope posted on our website will go through 24 hours of validation that involves a manual screening.
Only after the horoscope is validated will it be available for all members to see.
- How do I protect my horoscope?
- This is an exclusive feature available only to paid members.
You can protect only an uploaded horoscope with a Password and only those members with whom you share your Password can view your horoscope.
- Note: If you forget your Password, you can set a new Password but you cannot retrieve the old one.
- How do I unprotect my horoscope?
- This is an exclusive feature available only to paid members.
Click on the Edit Profile section.
Click on the Edit Horoscope link under Enhance My Profile heading.
In the Edit Horoscope page, click on the Unprotect Horoscope section.
Click on the Unprotect Horoscope button to display your horoscope to all.
- How to delete horoscope?
- Login using your Matrimony ID/E-mail ID and Password.
Click on the Edit Profile section.
Click on the Edit horoscope link under Enhance My Profile heading.
In the Edit horoscope page, click on delete button.
- What is request horoscope?
- This feature helps you to send a request to a member to add his/her horoscope if he/she has not added one.
- Trust Badge
- Identity Badge - Upload a copy of any of the following documents: Driving License / Passport / PAN Card to activate this badge.
- Social Badge - To activate this badge, please connect your Facebook profile.
(NOTE : We will not post anything on your Facebook account) - Professional Badge - Please upload a copy of your latest education certificate and salary slip or if you are running your own business, the latest electricity or telephone bill issued in your company's name to activate this badge.
- Profile Badge - Please upload a selfie copying the gesture shown to activate this badge. For NRI's, upload a selfie with your location turned on.
- AstroMatch
- What is AstroMatch?
- AstroMatch is Real Time Horoscope Matching online with a prospective life partner. You can match your horoscope with anyone you choose to find out if you're compatible as a couple. We are offering this service currently in 6 languages (English, Tamil, Malayalam, Hindi, Kannada and Telugu) and 4 formats (North, South, East Indian and Kerala). AstroMatch has been developed in association with the No. 1 provider of Astrology related software provider (Astro-Vision Futuretech Pvt. Ltd), having 20 years experience in this field. CHITRAPAKSHA AYANAMSA has been used for all the calculations, as it is the most popular and widely used ayanamsa system in India. The astrological calculations may differ in case a different ayanamsa is used.
- How do I do an AstroMatch?
- To do an AstroMatch we need to have your place, date and time of birth and that of the person you wish to match. If you and your prospective partner have added your horoscope then you can do an instant match.
- I do not have a horoscope. Can I do an AstroMatch?
- No. You must first add your horoscope to do an AstroMatch. You can generate your horoscope for free on our site in 9 different languages.
- How can I avail AstroMatch service?
- AstroMatch is a separate paid package. You would need to pay to use this service even if you are a paid member.
- What is the maximum number of AstroMatches I can avail?
- The number of AstroMatches you can avail depends on the package you select.
- Activation/deactivation
- What is full profile?
- It is the view of your profile as others see it. To take a look at your full profile: Login using your Matrimony/e-mail ID and Password. Click My Profile link.
- What is view my profile?
- It is the view of your profile as others see it. To take a look at your full profile: Login using your Matrimony ID/E-mail ID and Password. Click Edit Profile link. In that page, click on View my profile link.
- What is edit profile?
- Edit profile is the section of the site where you can make changes and additions to your profile.
To go to Edit Profile, login with your Matrimony ID/E-mail ID. Click on the Edit profile link in the top navigation bar in the My Home section. - What are profile settings?
- Profile settings are that section of the site where you can change password, deactivate profile, delete profile, manage mail alerts and contact filters.
To access profile settings, login with your Matrimony ID/E-mail ID & password
Click on the Edit Profile link in the top navigation of the My Home page.
In the Edit Profile page there is a section head called Profile Settings. - How will I get alerts?
- You will receive alerts from us through e-mail and SMS. If you wish to unsubscribe to any of the alerts, please deselect the alert.
- What is mail alert?
- The alerts from us through e-mail are mail alerts. You will get two types of mail alerts - Daily MatchWatch and weekly Photo MatchWatch. Besides those you will also get products and feature promotions. In addition to the above mailers, you will receive e-mail notifications whenever a member sends you an Express Interest or a Personalised Message and also when a member accepts or declines your Express Interest or Personalised Message. The moment you delete your profile from VivaahSangam you will stop receiving all alerts.
- How to Manage Mail alerts?
- Login using your Matrimony ID/E-mail ID and Password.
Click on the Edit Profile link in the top navigation of the My Home section.
In the Edit Profile page Click Manage Mail alerts link. You can select the mail alerts you wish to receive. - What is MatchWatch?
- MatchWatch is a list of the latest members who match your preference, mailed to your inbox of the e-mail ID that you provide in your profile. You can also view an archive of the MatchWatch e-mails in case you have missed or deleted them accidentally.
- I am not receiving matches of my choice/preference in my MatchWatch mailers. Can I change the results to my liking?
- MatchWatch is prepared based on your partner preference. You can change your partner preference such that you receive profiles according to your choice.
- How can I view the MatchWatch e-mails that I have missed?
- All your MatchWatch e-mails will be stored in the DailyMatchWatch Archive in the My Home section. You can select the date of the MatchWatch e-mail you would like to view.
- I am not receiving MatchWatch e-mails in my inbox. How can I subscribe/unsubscribe to my MatchWatch e-mails?
- You can choose to receive Match Watch e-mails in your inbox by clicking on the Edit Profile section in the top navigation bar of the My Home.
In the Edit Profile page, click on the Manage Mail Alerts links under Profile Settings.
Choose the type of mail alerts you would like to receive. - What is Photo MatchWatch?
- These are MatchWatch mailers with only the latest profiles having photos that match your preferences. If you do not add your photo in your profile you will not be listed in Photo MatchWatch mailers sent to other members.
- What is MatchWatch Archive?
- MatchWatch Archive contains your MatchWatch e-mails, which you have received in the last 15 days. So just in case you need a recap of your e-mails or you missed out on matching prospects, this feature will help you identify them.
- What are privacy settings?
- Privacy settings help you decide who can contact you, or who can view your referees contact details if you've added Matrimony Reference.
To decide who can contact you, use Manage Contact Filters available in the Edit Profile page under Profile Settings.
Contacts from members who do not match your privacy settings will be stored in the "Filtered Messages or Filtered Interests" folder in My Home page under Match Summary.
To access Reference Privacy Settings, go to Edit Profile in the top navigation of My Home and click on the Edit Reference link. - What is a filter?
- Login using your Matrimony/e-mail ID and Password. Click My Profile link. Click Profile Settings link. With a filter you can choose by whom you want to be contacted. Set a broad preference so that you get good responses while eliminating non-relevant members from contacting you.
- What is change Password?
- If you would like to change your login password, you can use this option. To change your password, login using your Matrimony ID/E-mail ID and existing Password.
Click on the Edit Profile link in the top navigation bar of My Home. Under Profile Settings in the Edit Profile page, click on Change Password link.
Enter existing password, new password and confirm password. Your Password must have a minimum of 4 characters and maximum 8 characters. It is better to choose an alphanumeric Password. E.g.: Matri123 - What is profile stats?
- Profile stats displays all the references added to your profile.
- How to delete profile?
- Log in to your account. On the top right corner of the page, click the Setting icon. From the drop down list click Settings. In Profile Settings, click Delete Profile and enter your profile password to delete your account. Please note that you cannot restore or re-activate your profile once you delete it.
- How to deactivate profile?
- Login to your account. In the My Home page, click on the Edit Profile link.
In the Edit Profile section, under Profile Settings, click on the Deactivate Profile link to deactivate your profile.
This link is provided in case you wish to temporarily put your partner search on hold. On deactivation, your profile will be hidden from our members and you will not be able to contact any member until you activate your profile.
- Modify Profile
- How do I modify my profile?
- Once you are logged in to your account, click on the Settings icon on the top-right of the screen. Select Edit Profile from the menu and make changes to your profile.
- How long will it take for the modifications to reflect on my profile?
- The modifications you make go through a validation process before being added to your profile. It will take 24 hours for the changes to be effected in your profile.
- Are there any restrictions on modifications?
- Most of the contents of your profile can be modified as often as you wish to do so. However, the member's Age can be edited only once. Certain fields such as Marital Status, Mother Tongue, Religion, Caste and Sub Caste cannot be edited.
- What is 'Change Profile Status'?
- Your profile status can either be set as 'Active' or 'Deactivate'. By default, the profile status is 'Active'. Setting the profile status to 'Deactivate' makes your profile invisible to others. But you will be able to login and contact other profiles. Any member can change the status of profile.
- Is it possible to restore the deleted profile?
- You cannot restore or reactivate your profile once it is deleted from our database.
- What are the DO's and DON'Ts while creating a matrimonial profile?
- Here are the Do's and Don'ts while creating your profile to give members the best portrayal of yourself.
- Do's
- While creating a matrimonial profile, give brief information about yourself in the profile description part. Try your best to touch upon various aspects of your life like:
- Your personality (what kind of a person you are, your likes and dislikes).
Your educational and professional background including your achievements.
Your family (how many members, family values - conservative or modern).
Your career plans.
Your expectations from your soul mate.
Add a recent photograph to improve chances of getting responses.
Our repeated suggestion: Profiles with photos have 10 times better chances of getting proposals. - Don'ts
- Please do not give a lengthy description. Try to keep your description short and complete and do not get into the minutest details.
Please do not try to display your contact details in your matrimonial profile, except in the space provided for contact details.
Do not include content that is vulgar or racist.
Also see our terms of use/service agreement for more details of what type of content is prohibited on https://www.VivaahSangam.com
Not conforming to any of the above can lead to your profile being rejected.
- How do I log in?
- Log in from the Home page and enter your Matrimony ID or e-mail ID and password into the respective boxes at the top band and click Login button.
- I'm already logged in, but I get a message 'You must login prior to using the matrimonial services'. What should I do?
- We use cookies to store login information. So, please check whether cookies are enabled in your browser.
- What is Matrimony ID?
- A Matrimony ID is a unique combination of an alphabet and a six-or seven-digit number (e.g. A123456). To identify you uniquely, a Matrimony ID is assigned to you when you register with us. This Matrimony ID is to be referred in all correspondences with VivaahSangam.com.
- I forgot my Matrimony ID/Password. What should I do?
- You can retrieve your Matrimony ID/Password by clicking on Forgot Password link in home page and enter your E-mail ID. We will send you an e-mail with your 'Matrimony ID' and 'Password' immediately. Your E-mail ID should be the one given in your profile.
- How do I change my Password?
- You can change your Password. Go to Profile Settings < Change>.
Enter Current Password, then New password and Confirm the New Password.
Then Click on Change password button.
- Why is the message Invalid Matrimony ID/E-mail ID or Incorrect Password being displayed when I try to login?
- You could have received these messages due to any of the below reasons. Please ensure you enter the correct login details.
The Password you have entered might be wrong or you might be having the CAPS LOCK "On". Please check whether the Password is entered in the correct case (Upper or Lower).
Please ensure that there are no spaces in the Matrimony ID typed. For e.g., it should be VS123456 not VS 1234 56.
The E-mail ID you are using to login must be the same one with which you had registered on the website.
- Can I choose my own Matrimony ID?
- Every Matrimony ID is unique and is allocated by the system. You cannot choose your own Matrimony ID since it is system generated and cannot be changed under any circumstance.
- My Home
- What are Suitable Matches?
- This is the list of matches that we have found for you. You may like these profiles as they seem suitable as per your profile details.
Yet to be viewed - These are the suitable profiles for you that you have not yet viewed.
Viewed & not contacted - These are the suitable profiles that you have viewed but have not sent the member any communication. - What are Matching Profiles?
- These are the profiles of members shortlisted as potential alliances based on your partner preference criteria.
Members looking for me - These are members whose partner preference criteria match your profile.
Mutual matches - These are members whose partner preference criteria match your profile and your partner preference criteria match their profile. This could well lead to finding the perfect match as you seem to be looking for each other. - What are Personalised Messages?
- These are the e-mail messages that Paid Members can send to prospects expressing their interest for talks of an alliance.
Received
New Messages - These are the Personalised Messages that you have received from members but haven't read.
Awaiting my reply - These are the Personalised Messages from members that you have read but haven't replied to.
Replied messages - These are the Personalised Messages from members that you have replied to.
Messages I've declined - These are the Personalised Messages from members that you have declined.
Filtered messages - These are Personalised Messages from members who do not match your partner preference criteria. These members may not be the ideal partner you are looking for, hence these messages are automatically moved to a filtered inbox as you would like to know of all proposals made by members.
Sent
Replies received - These are Personalised Messages you received from members in reply to the messages you sent them.
Read by members - These are Personalised Messages that you have sent to members that have been read by them but haven't replied to yet.
Unread messages - These are Personalised Messages that you have sent to members that haven't been read by them yet.
Declined messages - These are Personalised Messages that you have sent to members that have been declined by them. - What is Express Interest?
- Express Interest is the template messages that you can send to members whose profiles you like.
Received
New Interests - These are the Express Interest messages that you have received from members but haven't read or replied to.
Interests accepted - These are the Express Interest messages from members that you have accepted.
Interests declined - These are the Express Interest messages from members that you have declined.
Filtered messages - These are Express Interests messages from members who do not match your partner preference criteria. These members may not be the ideal partner you are looking for; hence these messages are automatically moved to a filtered inbox as you would like to know of all proposals made by members.
Sent
Accepted by members - These are Express Interests sent by you that members have accepted.
Reply pending from members - These are Express Interests you have sent to members that haven't been replied to yet.
Declined by members - These are Express Interests you have sent to members that have been declined.
- What is Quick Search?
- What is Regular Search?
- What is Advanced Search?
- Search by Member ID
- Search by Members Online
- Keywords Search
- Can I save my Search criteria so that I don't have to set it every time?
- Search results
- What is partner preference?
- How do I view a particular profile?
- I get the error "No matching records found" while searching for the profiles. Why is that so?
- Short-list profiles
- Block Profiles
- Express Interest
- Personalised Messages
- Chat
- Call / Send SMS
